Canon Support for imagePROGRAF TC-20 | Canon U.S.A., Inc.

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Canon PRINT - iOS
With this Canon PRINT app, you can set up your printer, as well as start printing and scanning, if supported. It also provides various handy functions such as checking consumable levels, and printing via the cloud.
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Canon PRINT - Android
With this Canon PRINT app, you can set up your printer, as well as start printing and scanning, if supported. It also provides various handy functions such as checking consumable levels, and printing via the cloud.

SETUP & TROUBLESHOOTING

Print and scan wirelessly from any Wi-Fi® enabled computer from your local network connection. Wireless printing requires a working network with wireless 802.11b/g/n capability. You will need a Wi-Fi enabled Computer, a wireless router and a wireless printer. All three devices must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
 

Initial Setup

Need additional information or assistance

AirPrint allows users to wirelessly print photos, emails, web pages and other documents without the need to install device drivers, saving time and making for a seamless user experience. Both your Apple device and your PIXMA Wireless All-in-One must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
 

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Products Mojave V10.14 Catalina V10.15 Big Sur V11.0 Monterey V12.0 Ventura V13.0 Sonoma V14 Sequoia 15
imagePROGRAF TC-20
Products ChromeOS
imagePROGRAF TC-20
Printer Type 4-Color 24-inch Printer
Number of Nozzles Total: 4,352
MBK: 1,280 nozzles
C, M, Y, BK: 1,024 nozzles each
Nozzle Pitch 1200 dpi
Print Resolution (Up to) 2400×1200dpi (Max)
OS Compatibility 32-bit: Windows® 7, 8.1, 10
64-bit: Windows® 7, 8.1, 10/11, Server 2008 R2, 2012, 2012 R2, 2016, 2019, 2022
Mac: macOS X v10.14.6-v12.x
Standard Interfaces USB 2.0 High-Speed
10/100 Base-T/TX
Wireless LAN (IEEE 802.11 b/g/n)
Ink Capacity 70 ml per color
Ink Types Pigment Ink
Color Set Pigment: Black, Cyan, Magenta, Yellow
Buffer Ram 1 GB (Physical)
Media Width Cut Sheet - 8.3- 12 / Roll Feed - 12 - 24
Media Thickness 0.08-0.28mm
Maximum Media Roll Diameter 4.3 (110mm)
Paper Feed Method Roll Feed: One Roll, Top-loading, Front Output
Cut Sheet: Automatic Sheet Feeder, Top Loading, Front Output
Languages SGRaster
Noise Level Approx Operation: 42.5 dB (A)
Standby: 35 dB (A) or less
Acoustic Power: 6 Bels
Physical Dimensions ASF Opened: 16" x 38" x 22" (H x W x D)
ASF Closed: 10" x 38" x 22" (H x W x D)
Weight approx. 71 lbs (no ink bottles, print head included)
Power Source AC 100-240V (50-60Hz)
Power Consumption Maximum: 28W or less
Standby 1.8W or less
Power Off: 0.3W or less (Compliant with Executive Order)
Operating Environment Temperature: 59°-86° F (15°-30° C)
Relative Humidity: 10-80% (No Condensation)
User-replaceable items Print Head (PF-08)
Maintenance Cartridge (MC-32)
Ink Tanks (PFI-050)

CANON imagePROGRAF TC-20 / TC-20M LARGE FORMAT PRINTER LIMITED WARRANTY

The limited warranty set forth below is given by Canon U.S.A., Inc. or Canon Canada Inc. (as applicable, "Canon") with respect to the Canon imagePROGRAF TC-20 / TC-20M Large Format Printer packaged with this limited warranty and any Canon branded printhead, accessories and options designed for use with the imagePROGRAF TC-20 / TC-20M Large Format Printer (collectively, the "Product"). Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer. During such warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or replace the Product with a new or comparable rebuilt part. This warranty shall not extend to other consumable parts or consumables, such as paper and ink bottles, as to which there shall be no warranty or replacement. Replacement products or parts shall not extend the original warranty period provided.

You must call the number below for remote diagnostic assistance for operation and support of the Product: 

If purchased and used in the United States:                                                                             If purchased and used in Canada:
1-800-423-2366                                                                                                                            1-800-OK-CANON
Monday through Friday from 8:00a.m. to 8:00p.m. ET*                                                         Monday through Friday from 9:00 a.m. to 6:00 p.m. ET*

You must cooperate with Canon in remotely diagnosing the Products malfunction. Canon may attempt to correct the malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, you will be provided instructions for Canon’s then current warranty service procedures. You may be asked for the Product serial number and other information pertaining to your Product. Canon may schedule an on-site service call by an independent authorized Canon Service Provider (the "Authorized Service Provider") for service or Canon may exchange the Product, as determined by Canon in its sole discretion, except where the malfunction involves a user replaceable item, in which case Canon will send you a replacement part with installation instructions. You will be responsible for installing the user replaceable items in your Product. The service delivery mechanism will be determined by Canon solely at its discretion. You will be charged the then-current respective service call rates of either Canon or the Authorized Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.

NEITHER CANON OR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY

Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

*Actual hours of support are subject to change.

 

Title Service Notice: Vulnerabilities Remediation Against Buffer Overflow for Canon Laser Printer/Inkjet Printer and Small Office Multifunctional Printers
Advisory Type Service Notice
Date 04.19.23

SUPPLIES & ACCESSORIES

ADDITIONAL SUPPORT

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