Canon Support for PlotWave 3000/3500 Series | Canon U.S.A., Inc.
PlotWave 3000/3500 Series
Get started with these quick links.
SETUP & TROUBLESHOOTING
SELECT ERROR CODE
Don’t see your error code? Let us know as we are capturing feedback for research purposes.
PRODUCT INFO
| 1-roll (standard) or 2-roll printing system | Productive large format monochrome printer with ClearConnect multitouch user panel. |
| Stacking system | Integrated Top Delivery Tray. Up to 100 sheets E-size/A0. |
| Tilt and Swivel ClearConnect multitouch user interface | Consistent look and feel from every angle of your workflow, standard, including Smart Inbox, SmartAccess, and Live Preview. |
| Roll media switching | Fully automated roll media switch to guide the media to the Top Delivery Tray or back output depending on the user application. |
| ClearConnect workflow software | Drivers: Driver Select for Microsoft Windows, Driver Express PostScript 3 driver. Publishers: Publisher Mobile for IOS and Android, Publisher Express, Publisher Select 3 for Microsoft Windows. |
| Starter kit included | 1 bottle toner 400 g, 1 bottle developer 1750 g, 1 roll 36 inch 20 lb. bond paper (75 g/m2). |
| Earthquake provision1 | Help secure the printer against moving or tilting during an earthquake. This provision enables the user to secure the printer to a sturdy connection of the building. |
| Office space saving scanning system | Scanner Express with Image Logic technology, integrated scanner positioned on top of the printer to save office space. |
| Stacking systems | Stacker Select, 400-sheet capacity |
| Roll media capacity upgrade | 2-roll option doubles media capacity from 1,950 to 3,900 sq. ft. (182 to 365 m2). |
| Removable hard disk | For secure environments, hard disk can easily be removed from the printer system to help secure data integrity. |
| Imaging technology | Electrophotography (LED) with Organic photoconductor (OPC). Radiant Fusing Technology with instant warm-up. Clean toner refill system. Virtually no ozone emission. |
| Fusing technology | Instant warm-up, contactless fusing, low power consumption (heating on-demand). |
| Toner/type | Black toner: 800 grams per toner kit (400 grams/ bottle). |
| Speed (print and copy) | PlotWave 3000:4-D/A1-sizes2 per minute 2-E/A0 sizes3 per minute PlotWave 3500: 6-D/A1-sizes2 per minute 3-E/A0 sizes3 per minute |
| First print out time4 | <40 seconds |
| First copy out time5 | <40 seconds |
| 1 Excluding cable/chain and mounting material. 2 D-size (34"" x 22"") / A1 size (841 x 594 mm). 3 E-size (36"" x 48"") / A0 Size (841 x 1189 mm). 4 One A1 landscape print made from the smart inbox, on 64 g media, back output, lines, and text mode. 5 One copy made with A1 original in landscape on 64 g media, back output, background compensation off, custom width 841 mm, custom length 594 mm. |
| Print resolution | 600 x 1200 dpi |
| Minimum line width (ISO/IEC 13660:2001E) | 0.00236" (0.06 mm) |
| 1:1 Line accuracy | < 0.3% |
| Size main engine (WxDxH) | 61.6" x 31.7" x 59.2" (1563 mm x 803 mm x 1503 mm) (Height of 59.2" includes Top Delivery Tray) |
| Shipping dimensions (WxDxH) | 58 " x 34 " x 50 " (1470 x 850 x 1280 mm) |
| Weight main engine | 485 lb. (220 kg) |
| Shipping weight main engine | 597 lb. (271 kg) |
| Media capacity | 1 or 2 rolls; manual feed of cutsheet media |
| Paper cutting | Cutter included in the drawer for fast and easy roll media switching. |
| Maximum media capacity | 1 roll (650' L x 36" W): 1,950 sq. ft. If 2 rolls: 3,900 sq. ft. |
| Media sizes roll | ARCH: B, C, D, E, E1, 30"", 21"", 15"" ANSI: B, C, D, E ISO: A3, A2, A1, A0, B1, B2, B1_700, B2_700 |
| Media sizes Cutsheet tray | Short-edge feed (portrait): A3, B4, A, B, A+, B+, Carto B4, 230 x 310 mm, 310 x 440 mm Long-edge feed (landscape): A3, A2, B4, B3, B, C, B+, C+, Carto B4, Carto B3, 15"" x 21"", 310 x 440 mm, 440 x 594 mm |
| Media weight | Bond: 16-28 lb.(60-110g/m2). Film: 3.5 mil. |
| Roll length | Up to 650' (200 m) |
| Roll width | 11"-36" (11",12",15",17",18",21",22",24",30",34",36") (279-914mm) |
| Minimum printed length | 16.5" (420 mm) |
| Maximum printed length | 650' (200 m) |
| Roll media type | Paper: Engineering Bond, Vellum, Recycled Bond, Tinted Bond Xtreme #27 Bond Film: Polyester 3.5 mil |
| Cutsheet media type | Paper: Engineering Bond, Recycled Bond, Tinted Bond Xtreme #27 Bond |
| Automatic roll media handling | Automatic width detection
Automatic roll media selection for optimized productivity and media saving, based on drawing size, media
type, roll width, and finishing. Automatic roll switching when end of roll is reached. |
| Description | ClearConnect multitouch user panel |
| Size (WxDxH) | 11.8" x 8.7" x 1.6" (300 x 220 x 40 mm), 10.4" (diag.) color LCD |
| Resolution | 800 x 600 pixels (SVGA) |
| Technology | Projective capacitive touch |
| Operation | 3 hard buttons: [Wake-up], [Stop, interrupt, abort], [Home] Multitouch functions: tap, double tap, pinch, 2-finger pinch, swipe, flick, and spread. |
| Interface design | Distinctive user interface with intuitive navigation and clearly defined levels of operation. |
| Features | View optimization: Tilt ClearConnect (-4 to +45 degrees) and swivel (-45 to +180 degrees). Status light (red, orange, green). USB 2.0 interface with indication light. Switch instantly between 2 languages, select from 21 languages. |
| Description | High performance POWERsync controller with Windows 10 IoT Enterprise LTSC, 64-bit |
| Processor | Dual Core, Dual Thread Celeron® G4900 at 3.10GHz |
| Memory | 4 GB DDR4 |
| Video | Intel HD Graphics, 1GHz |
| Hard disk | 500 GB, 7200 rpm (standard) |
| TPM | TPM2.0 |
| Client operating system support | Windows 7 / Windows 7 64 bits / Windows 8.1 / Windows 8.1 64 bits / Windows 10 / Windows 10 64 bits / Windows Server 2008 R2 64 bits / Windows Server 2012 64 bits / Windows Server 2012 R2 64 bits/Mac OS 10.10 / Mac OS 10.11 / Mac OS 10.12 (PostScript 3 driver support only for Mac OS ) |
| Interface | 2x Ethernet 100 Mbits/s, 1Gbit/s TCP/IP: DHCP, IPv4, IPv6, HTTPS Discovery: APIPA, WS-Discovery, SNMPv3 |
| Page description language | TIFF, JPEG, HPGL, HPGL2, DWF, C4, Calcomp 906/907/951, CALS, NIRS, NIFF, PS/PDF (optional) |
| Printing protocol | LPR, FTP, WebDav, WSD print FTP
Pull from SMB, FTP Pull from cloud (retrieve from WebDAV based clouds) HTTP/HTTPS (used by Publisher Express) Print from home folder via optional access management |
| Backchannel protocol | SNMPv3, Wave interface, WS-Discovery |
| New Set of Security Features | E-shredding, IPSec, IP filtering/Access Control Lists, HTTPS, SNMPv3, audit logging, AES256 Disk Encryption, 802.1x Authentication, network protocol enable/disable, LDAP integration, Active Directory Integration, User authentication on local ClearConnect user panel and via Express WebTools (LDAP/Active Directory credentials, smart card) for scan/copy/print. Configure HTTPS Certificates. Allow disabling TLS1.0 and 1.1 protocols (no response to network scan) and enable TLS 1.2 with stronger cipher. Embedded FIPS 140-2 Certified Trusted Platform Module (TPM) and BitLocker 256 AES hard disk encryption, hard disk wipe, Configurable CA certificate, Disable Network Ports and Protocols, Security Event Logging, Single Sign-on. Options: Removable hard disk, McAfee antivirus, McAfee Application control (whitelisting). |
| Access management | Help provide secure access to device by users keying in password on the ClearConnect multitouch operator panel or get access with a Smart Card by connecting a card reader (including contactless). Authorization is managed by using Active Directory. |
| Cloud support | Unlimited user and/or Administrator authenticated cloud support via WebDAV and/or third-party provider: e.g. Microsoft SharePoint, Dropbox, Box.com, box.net, Google Drive, Microsoft OneDrive, Amazon Cloud Drive, Cloudsafe, MyDisk. The cloud user authentication can either be preconfigured by the administrator or done by the user at the time of accessing the specific cloud. |
| Transformations | Scaling (scale-to-fit page, reduce when image too large to avoid clipping or to custom factor, scale page size to standard size), Rotation, Shift (automatic or user defined), Adding/removing trailing/leading edge, Mirror, Black intensity in poster mode, Print optimization (standard, lines/text, poster). Color Highlight and Dark Original. Area to erase (area of interest). |
| Description | Integrated Contact Image Sensor (CIS) Color scanner with Image Logic technology |
| Scan resolution | 600 x 600 dpi |
| Scan speed | Up to 49.8 ft./min. (15.2 m/min.) Black & white scanning Up to 33.1 ft./min. (10.1 m/min.) Copying Up to 16.4 ft./min. (5.0 m/min.) Color scanning |
| Scan formats | TIFF, PDF, PDF/A, JPEG, CALS, multipage PDF, multipage PDF/A and multipage TIFF |
| Scan templates | Extensive number of scan templates to standardize common scan settings and destinations |
| Scan protocol | FTP, SMB, scan to cloud (push to WebDAV based clouds) |
| Scan destination | Local USB flash drive, FTP, SMB, Smart Inbox on Controller, Optional Local Home folder (LDAP), mobile device via Mobile WebTools, WebDAV Clouds. |
| Scan naming | Preset naming with auto numbering for productive scanning or file name on the ClearConnect user panel |
| Original width | 8.2"-36" (208-914 mm), automatic width detection |
| Original length | 8.2"-52.5" (208 mm-16 m), auto length detection |
| Original thickness | Maximum 0.03" (0.8 mm) non-rigid documents |
| Zoom (copy) | 1:1, Scale to media size, Scale to standard format. Custom: 10-1,000% |
| Original type presets | Lines & Text standard, Folded Lines & Text, Lines & Text draft, Dark Original, Colored Original, Photo, Blueprint, Map, Artwork |
| Scanner size (WxDx H) | 43" x 12" x 5.5" (1,097 x 308 x 140 mm) |
| Scanner weight | 55 lb. (25 kg) |
| Acoustic sound power | Standby and sleep: less than 26 dB. Print mode: less than 52 dB |
| Ozone concentration | < 0.001 mg/m3, < 0.000473 PPM (0.05% of permitted limit value) |
| Heat emission | Ready: 66 W; Active: 1.5 kW |
| Power requirements | 100-240 V; 50/60Hz |
| Power consumption | Sleep mode: <2 W Ready mode: 66 W Active mode: 1.7 kW |
| Safety/EMC marks and environmental labels | CE, TUV GS, CETECOM, Energy Star 3.0, FEMP, Rohs, CCC, VCCI TÜV GS, c-UL-US, CB, RCM, EAC, FCC Class A, VCCI Class A |
| Recyclables | Printer: made of steel or highly recyclable plastics: up to 95% of the engine can either be
upcycled or recycled. Remaining 5% are nontoxic waste. Prints: very good deinkability when recycled. Toner: bottles made of highly recyclable HDPE (High Density Polyethylene) |
| Job submission | The ClearConnect software suite consists of a variety of applications with the same user
interface. Create, retrieve, and/or send jobs from drivers (Driver select for Microsoft Windows, Driver
Express for Adobe PostScript 3 for Microsoft Windows or Apple OS), external locations (SMB, FTP, LPR,
WebDAV), Mobile devices via Express WebTools and Publisher Mobile, USB flash drive, Cloud services, and
optional Home folder (LDAP). 1-click printing from USB, 1-click printing from previous sent jobs via Print SmartAccess on ClearConnect user panel. The Smart Inbox on the ClearConnect user panel enables the job preview: swipe between your jobs for print selection and preview. Pan to view the image in detail (zoom). With the template-oriented Publisher Select 3 submitting multiple files in batches is supported. Print multiple times and sort by page or set. Media saving automatically rotates print files to optimize media usage. |
| Smart inbox | Personalized Smart Inbox: History, Manage Queue, Manage History, Express WebTools, Secured Controller Access |
| Queue management | Spool memory provides a queuing system for print and copy jobs. This enables multiple users to
send print and copy jobs at the same time. Customize priority settings for copy and print jobs in the
queue. The Job Queue overview gives access to job names, owners, and status including required media. Jobs can be paused, deleted, and placed on top of the queue. |
| Print management and accounting | View the counter history at preferred time periods, per job or total overview in Express
WebTools. View, create, edit, and delete stamp templates. Optional uniFLOW support, log in with your personal uniFLOW Queue on the ClearConnect User interface. Supports manual authentication, card readers, and contactless card readers. |
| Device management | Express WebTools provide administrators the tools to manage the device remotely via the web: e.g. check printer status; define settings for print, copy, and scan; define access; security; accounting; remote shutdown; software update and restart; power on/off timer; system behavior; queue management; license management; view, create, edit, and delete stamp templates; etc. |
| Scan to color inkjet | Scan directly to iPF 600/700/800/TX- 2000/3000/4000/5200/5300/5400 series via Publisher Select 3 (hotfolder) |
| Description | Integrated productive stacker with high capacity and tray full sensor |
| Capacity | 400 pages |
PlotWave 3x00
Canon U.S.A., Inc. or Canon Solutions America, Inc. (as applicable, “Canon”) warrants this PlotWave 3X00 unit (“Product”) to be free from material defects in workmanship and material under normal use and service for a period of ninety (90) days after delivery to the original end user customer (“Customer”) or for the first 15,000 square feet of output, whichever occurs first. Customer shall give prompt written notice to Canon of any such defect by the last day of the warranty period. In such event and upon receipt of necessary documentation, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This is Customer's sole and exclusive remedy for breach of Product warranty. Defective parts will become the property of Canon. This warranty shall not extend to consumables such as paper, chemicals, toner, and ink, as to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment, and software.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, relocation, mishandling, alteration, electric current fluctuation, or accident, (b) improper use, including failure to follow operating or maintenance instructions or environmental conditions prescribed in Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. A Product performing to published specifications is not materially defective.
Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the third-party supplier or producer thereof.
ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT HAS AN ASSOCIATED END USER AGREEMENT AND IS LICENSED AND WARRANTED (IF AT ALL) SOLELY ACCORDING TO THE TERMS OF THAT AGREEMENT, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREIN. CANON TAKES NO RESPONSIBILITY, AND AT ALL TIMES CUSTOMER REMAINS RESPONSIBLE, FOR STORAGE OF DATA (IF AND AS APPLICABLE) ON THE PRODUCT’S HARD DISK DRIVE OR SOLID-STATE DRIVE, AND FOR DUPLICATION OR BACK-UP FOR PREVENTION OF LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE.
THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT OR ANY ASSOCIATED COMPONENT, AND ALL SUCH OTHER WARRANTIES AND CONDITIONS ARE DISCLAIMED. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON, ANY SUPPLIER, OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF, AS APPLICABLE, CANON OR SUCH SUPPLIER OR AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA (INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE), STORAGE CHARGES, OR OTHER SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SUPPLIER OR AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A.
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.